Orders are shipped via UPS ground and USPS. The charges for shipping are for ground delivery to one address within the contiguous USA.
You will be notified via email that your order has been shipped and we will provide the corresponding tracking information.
For questions please contact us at customerservice@jannaugone.com or call 413-527-5530.
Shipping rates:
| Order Total | Shipping Rate |
| Local Pickup | Free |
|
Up to $50 |
$9 |
|
$50 - $150 |
$20 |
|
$150 - $250 |
$25 |
| $250 - $500 | $35 |
| $500 - $650 | $45 |
| $650 - $1000 | $65 |
| $1000 - $2,000 | $95 |
| $2,000 - $6,000 | $200 |
We offer free local pickup from our showroom at 1 Cottage Street in Easthampton, MA. Pickup orders, like shipped orders are still required to be fulfilled. Once they have been fulfilled customers will receive an email notification when their order is available for pickup.
For expedited shipping please contact us by phone at 413-527-5530.
Please note, though selecting second-day or next-day shipping will shorten transit time, it will not affect the date the item leaves the Janna Ugone & Co. studio.
Most orders ship in approximately three weeks from our studio*. Although we keep an inventory of our most popular items on hand there may be an occasional backorder.
Home decor and furniture orders ship in approximately four to six weeks.
Ceramic shades and ceramic shaded lamps ship in approximately six to eight weeks.
If you need an item for a specific date please contact us directly at the studio or in the comments section when placing your order.
We will email you to notify you once the order has been shipped. This email will include a link to your tracking information.
If you have questions about delivery times or tracking your order, please contact us atcustomerservice@jannaugone.com or call 413-527-5530.
Your credit card will be charged at the time your order is placed.
We are required to charge state sales tax on orders shipped to Massachusetts. Tax is not charged on shipping.
