What is your return policy?

All items purchased from Ugone & Thomas, with the exception of special orders (this includes all ceramic shaded lighting), may be returned for credit only within 7 days of receipt.

How do I initiate a return?

Contact us directly at our studio by telephone. We can be reached at 413-527-5530. Someone will be available to assist you during our business hours of Monday through Friday 10am-5pm EST. Returns cannot be processed via email.

How do I pack an item for return?

You are responsible return shipping costs. Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return back to our studio. You will be held responsible for artwork damaged in return transit. If you are returning an item because it was defective in some way you will not be responsible for the associated shipping costs.

When will I receive the credit?

You can expect a credit within 7 business days upon Ugone & Thomas receiving the returned item in perfect condition. You will be credited for the price of the returned item(s) minus shipping costs. Ugone & Thomas does not issue credit for shipping and handling costs. We cannot accept items that have been damaged or altered in any way. We will notify you of the status of your return by email or telephone if you provided an email address at the time of placing your order. Please note that credits are non-transferrable.

Where do I ship returns?

Ugone & Thomas
1 Cottage Street
Suite 325
Easthampton, MA 01027

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