Returns

What is your return policy?

All items purchased from Janna Ugone & Co., with the exception of special orders (this includes all ceramic shaded lighting), may be returned for full money back within 14 days of receipt.

How do I initiate a return?

Contact us directly at our studio by telephone. We can be reached at 413-527-5530. Someone will be available to assist you during our business hours of Monday through Friday 10am-4pm EST. Returns cannot be processed via email.

How do I pack an item for return?

Please repack the product in its original packaging materials, (unless the package's condition is not suitable for a safe return back to our studio). As a return shipper, you are responsible for artwork damaged in return transit. You will be credited for the price of the returned item(s) minus shipping costs. Please include a note stating the reason for the return and include your RA number that will be given to you when you call. 

I received a damaged product, what do I do?

If you are returning an item because it was damaged upon receipt, please call our studio asap. Please keep all of the original packing materials.

When will I receive the credit?

You can expect a credit within 7 business days upon Janna Ugone & Co. receiving the returned item in perfect condition. You will be credited for the price of the returned item(s) minus shipping costs. We cannot accept items that have been damaged or altered in any way. We will notify you of the status of your return by email or telephone. Please provide both. 

Where do I ship returns?

Janna Ugone & Co.
1 Cottage Street
Suite 325
Easthampton, MA 01027